Refund policy

CANCELLATION POLICY: NO PENALTY WILL INCUR IF THE ORDER IS "POSTPONED/DELAYED OR DATE OF SHIPMENT IS CHANGED" PRIOR TO 12PM EST/BOSTON TIME AND THE ORDER AND CHARGES WILL REMAIN OPENED UNTIL FURTHER NOTICE UNTIL NOTIFIED BY THE ORDERER FOR A FUTURE DELIVERY DATE. NO SAME DAY CANCELLATIONS ON THE DAY OF SCHEDULED SHIPMENT WILL BE ACCEPTED DUE TO THE ACQUIRING OF FRESH PRODUCTS DIRECT FROM OUR LOCAL FISHERMEN ETC. ANY CANCELLATIONS PRIOR TO THE DATE OF SHIPMENT WILL INCUR A 6% HANDLING/PROCESSING FEE WHICH WILL BE DEDUCTED FROM THE TOTAL CREDIT REQUESTED OF THE PREVIOUSLY ORDERED ITEM(S).

Major holidays and weather conditions may change delivery availability.
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THE NANTUCKET BAY SCALLOP TRADING COMPANY RESERVES THE RIGHT TO CANCEL ANY ORDER DUE TO INCORRECT OR DECEPTIVE CREDIT CARD AND/OR PERSONAL INFORMATION REQUESTED WHEN PLACING THE ORDER (WHETHER CORRECT OR NOT) IN ORDER TO PROTECT THE INTEGRITY OF OUR COMPANY FOR POSSIBLE FRAUD, AS WELL AS THE PROTECTION OF THE CREDIT CARD HOLDER. YOU SHALL BE CONTACTED DIRECTLY VIA EMAIL AND/OR BY PHONE IF YOUR ORDER HAS BEEN CANCELLED DUE TO INAPPROPRIATE OR QUESTIONABLE INFORMATION PROVIDED (WHICH WOULD CONSTITUTE SUSPICION OF CREDIT CARD FRAUD). YOU WILL BE CONTACTED DIRECTLY IF THIS OCCURS!

The Nantucket Bay Scallop Trading Company will not be responsible for items that are exposed to the hot weather elements for a prolonged period of time. This product should be refrigerated upon arrival and will be considered neglected if handled in any other way.

For ordering please use the procedures on this web site or direct any questions to us at 508-228-4200 Monday thru Friday.